kM
keoagile M

1 reviews | Active since Mar 2013

27 Jul 2016, 16:31

useless and unwilling staff

<p>Ferndale steers is the most useless and worst steers in gauteng, first of all their staff only answers the phone when they like, secondly they "never" have a driver available an thirdly they do not have a speed point to-go. I do not approve of their running and people need to be taken to task.2 out 6 times I'd get a delivery .this is *********** and unacceptable </p>

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Replies (1)
Steers
Steers's reply01 Aug 2016, 10:53
Official

Thank you very much for taking the time to report your experience with our Ferndale branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.

Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.

Kind Regards,

Steers Customer Care