: Urgent Complaint – Moldy Food Caused Illness | Immediate Refund Demanded

Dear Steers Customer Service,

I am writing to lodge a formal and urgent complaint regarding the meal I received today via your online delivery service. The order was completely unacceptable and has caused me severe distress.

To my absolute shock, the bread in my meal was visibly moldy. I unfortunately ate part of it before noticing, and I am now experiencing symptoms of a stomach bug. I’ve had to arrange a doctor’s appointment because of this, which is both physically and financially taxing — all due to negligence on your part.

Serving moldy food is not only appalling, it is dangerous. I demand a full refund immediately, and I expect a written explanation as to how such a serious food safety breach occurred. I have taken photos as evidence and am prepared to escalate this complaint further if necessary.

I await your urgent response.

Sincerely, Tamzin Davids , ***. Order number ***