Unwillingness to address concerns and lying.

I attempted calling to place an order for approximately 45 minutes. The phone was constantly engaged even with a continuous dial facility in place. I assumed then that they had taken the phone off the hook as it was a Wednesday and naturally busy (Wacky Wed).<br> I then called the Engen landline as the Steers is inside the Engen shop and the Manager/Owner advised me to keep trying but he could not assist (even thought the two are 10 metres apart). I then travelled to the Store and asked the person at the counter. She confirmed the phone was off the hook or not charged!!! How to turn away business!!!<br> I then called the Engen/Steers Manager (Same owner) and he said he would go check. I was still there for another 15 minutes waiting for my order and he didn't even bother to come out of his office and check. I advised him on the phone that I was in his Store and he just said \Ok, I'm sure your order will come soon\".<br> No interest in the fact that his Staff were turning business away and keeping the phone off the hook!!<br> How does a Franchisee of a Store accept that as reasonable behaviour???? He confirmed he was the Owner of the Steers as well!<br> Disgusting!<br> ***********!<br> NO CUSTOMER SERVICE!!!!<br> "