EB
Emile B

1 reviews | Active since Apr 2019

17 Apr 2019, 20:45

Unreliable Atlasville Steers Staff

I bought 2 Wacky Wednesday specials from Steers Atlasville on the 17th of April 2019. My order was handed to me over the counter and when I arrived at home, there was only one wacky Wednesday special, while I paid for 2. I have contacted Steers and they put me through to a telephone number attending to queries. The only problem is no one answers the phone and there was not even a call answering machine. While I waited at Steers there was lady which complained that she never received her order. The staff there falsely stated that they did give her the burgers that she ordered. They tried to embarrass the lady in front of all the customers and I felt sorry for her. Please avoid this Steers as they will be happy to take your money but you wont receive what you ordered.

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Replies (1)
Steers
Steers's reply10 Jun 2019, 12:07
Official
Hi Emile
 
We totally understand your frustrations and we will be taking this matter to heart, so we can resolve it swiftly. A member from our Customer Care team has been informed of your complaint and will be escalating this matter to the store manager and the area manager to ensure a fast resolution to the issue at hand. 

If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly. 

Kind Regards, 

The Steers Team 
Customer Care Line: ***