1 reviews | Active since Aug 2009
Unreliable and terrible service - Missing order
<p>Place an online order for steers rosebank at 12:45. I called them to find out how long my order will be and was told 30 minutes. After waiting for 45 minutes, I called again and was told that they cant see the order - but they will call me back. Waiting another 10 minutes, I called again to ask why they havnt called me back and was told - sorry, cant find order - they need to call the call centre. Very unreliable!!!!!!!!!!!!</p>
Thank you very much for taking the time to report your experience with our Rosebank branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Steers Customer Care
Thank you very much for taking the time to report your experience with our Rosebank branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Steers Customer Care
No response from Steers - and same experience. This time I waited for 2 and half hours for an order. Dont provide a delivery service if you cant deliver on time.
No response from Steers - and same experience. This time I waited for 2 and half hours for an order. Dont provide a delivery service if you cant deliver on time.