Unprofessional attitude towards customers

On October 1, 2025, at 5:20 PM, we placed a phone order for collection with Steers Soneike and received clear confirmation that the order was accepted. However, when we arrived 45 minutes later, expecting our food to be ready, we were met with the unacceptable excuse of an issue with "online orders." After clarifying that it was a phone order, the staff irresponsibly shifted blame to the call center, offering no apology or accountability. To make matters worse, they informed us they would only start preparing the order upon our arrival and that we would have to wait an additional hour due to their excessive backlog. Frustrated by this complete disregard for our time and their unprofessional handling of the situation, we chose to leave immediately. This level of disorganization and poor customer service is utterly disappointing and entirely unacceptable.