1 reviews | Active since Feb 2010
Unhappy customer!
Good Morning,I am extremely unhappy with the service I received from Tygervalley Steers<br> I bought two King Steer Burger Meals , and a Brat Pack (chicken with extra cheese) for my daughter .<br> When I opened my daughters burger, to my surprise the chicken fillet on the burger only covered half of the bun.I went back to the lady I received my order from , and explained to her this is unacceptable<br> She advised me that the chicken fillet is weighed at 50gram, which I don't have a problem with, because this is after all a 50g bun? so should 50g bun not then be covered by 50g chicken?They told me they cant do anything about it!Disappointingly my daughter has to eat half dry bun and half bun with chicken:(The Saturday I go to Steers in Belhar (Spar),and I order the same meal. And my goodness... a chicken fillet that covers more than the bun?How do you explain this?What is more upsetting is your staff member's response to a complaint from customers!Please given them proper training on how to handle complaints , so that when I speak to one of them, the other one busy with someone else's order does not respond.Very unprofessional! Have to admit ... Tygervalley Steers will never see me again!
Thank you very much for taking the time to report your experience with our TYGERVALLEY branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Steers Customer Care
Thank you very much for taking the time to report your experience with our TYGERVALLEY branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Steers Customer Care
