1 reviews | Active since Jun 2014
Unfortunate Experience
I ordered from Steers last night, 01 February 2018. I like to book online because you have control over every specification of you order.
I asked for two pieces of bacon on each burger (I ordered 4 burgers) The burgers only came with one piece of bacon each.
This means I paid R23.60 too much since it is R5.90 for a piece of bacon.
I then asked for additional sauces. The sauces came in tubs????
Why is the option named "Extra Toppings" and "Extra Sauces" if it doesn't get put on the burger??
To top it off, when the driver came, he inserted an absurd amount on the card machine which resulted in my card being temporarily stopped because of the weird transaction.
I then had to make a plan for cash to pay for the food.
This all only got sorted one hour after I had placed my order!
We totally understand your frustrations and we will be taking this matter to heart, so we can resolve it swiftly. A member from our Customer Care team has been informed of your complaint and will be escalating this matter to the store manager and the area manager to ensure a fast resolution to the issue at hand. A representative from our Customer Care team and the store in question will be in touch with you directly to resolve this matter swiftly.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Steers Team
Customer Care Line: ***
Best regards,
We totally understand your frustrations and we will be taking this matter to heart, so we can resolve it swiftly. A member from our Customer Care team has been informed of your complaint and will be escalating this matter to the store manager and the area manager to ensure a fast resolution to the issue at hand. A representative from our Customer Care team and the store in question will be in touch with you directly to resolve this matter swiftly.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Steers Team
Customer Care Line: ***
Best regards,