mC
marlin C

1 reviews | Active since Feb 2013

14 Apr 2016, 12:19

UNACCEPTABLE SERVICE

I walked into steer just after 11am to order something to eat. There was no other customer in the store and the person at the till was on a personal call. I waited and still the person was on a call and I got tired waiting even thought the ladie in the kitchen said there is a customer waiting. The ladie at the till did not even acknowledge me simply because her personal call was more important than the customer.... In my opinion this is unacceptable servie. I eventually left and went and got someting from another store. Employees need to understand that customers are important and like any other bussiness the customer is the most important person to the bussiness.

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Replies (1)
Steers
Steers's reply15 Apr 2016, 09:18
Official
Hello chettyv1@,

Thank you very much for taking the time to report your experience with our Scottburgh Mall branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.

Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.

Kind Regards,
Steers Customer Care