Unacceptable handling of complaint

<p>I placed an order on the steers app and made payment from my cheque account using the app. I was then called by Vusi who is apparently the store manager to advise that they do not deliver to my location. he was extremely rude and not apologetic at all and offered me no other alternative. I contacted the customer care and was assisted by an Ashley Williams who was also extremely unhelpful and offered no means of assisting the obvious error on their part. he had the audacity to tell me that he does not have a map on front of him to advise me of which store will deliver to me. He also gave me incorrect details of the supposed stores that will deliver:</p> <p>1. Bedford centre ********** . the store does not deliver. </p> <p>2. Kensington ********** . INCORRECT NUMBER.</p> <p> </p> <p><br />I find it unacceptable that you list the store as an option for me to order from based on my location and then after online payment you call and advise that you do not deliver to my location. </p> <p><br />Why should I wait 48 hours to be refunded when you have taken my money today? this is completely unacceptable</p> <p><br />I expect an urgent response and resolution to this matter. </p> <p><br />Order number: ********** </p> <p>Amount: R158.60</p> <p> </p>