PJVdM
Petrus Joubert Van der Merwe

1 reviews | Active since Jan 2011

29 Nov 2015, 11:25

Unable to supply and bad attitude

My daughter and I arrived to order chips, hamburger milkshake and toasted bacon and egg sandwich. We were told that bacon and egg will not be available because that is an breakfast item and their \machine "is shut down. Argument arrises over breakfast item. They adamant machine is off. Then next customer arrives. Attendant France then went on to describe his position to customer in his language at which time the customer turns around and started to see if he can intimidate me. The **** ordacity of your employee to transfer his embarrassment to a next customer is astounding. I wondered what would have happened if I was a smaller person because I could see the customer wanted to take it further. I am just short of 1.8 tall and weigh 130 kg. If I was any smaller I am sure this customer would have started a fight. This all happened at +- 00h05. France and Thuba was the 2 frontline attendants. I do not drink alcohol as I am allergic to the stuff. I do not smoke and I do not take drugs thus I could not be stoned. Had to settle for packed of chips. Wanted toasted Bacon and Egg. Took photo of both for record and told them I reporting them at hello peter. First time ever told breakfast."""

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Replies (1)
Steers
Steers's reply01 Dec 2015, 07:37
Official
Hello Pieter65,

Thank you very much for taking the time to report your experience with our Shell Ultra City N1 Midrand branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.

Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.

Kind Regards,
Steers Customer Care