MG
Mariaan G

1 reviews | Active since Oct 2013

01 Mar 2015, 08:11

TOTALLY PATHETIC

we decided last night we wanted to have some steers. when we arrive there the place was semi full. so I was standing there and waiting for my turn BUT I only got helped several minutes later when Thembeka notice I was there.. we ordered 3 DOUBLE get real cheese burger meals WHICH MEANS there must be two beef patties on each burger!!!! and please don't tell me otherwise as I was there last week also and I received double (x2) patties on each burger. so when I got home we just got a feeling something was not right... so we opened each burger and guess what..... we each had one patty on each burger CUT in half!!!<br> <br> I paid for a double which in this case means I got only a single patty on each burger. how the hell can you run a place like this. if your chefs does not even know what double means then they should clearly not be in a kitchen. WE PAY MORE FOR LESS!!! I can honestly say that steers in summerstrand is pathetic. there were even people drinking in steers and this is suppose to be for families as well but the drunks is looking for ***!!<br> <br> if I can attach photos I would but I will keep it on my phone and just show people what type of food you guys are serving us!!!<br> <br> thanks<br>

0
Replies (1)
Steers
Steers's reply02 Mar 2015, 10:25
Official
Hello mari12,

Thank you very much for taking the time to report your experience with our Summerstrand branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.

Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.

Kind Regards,
Steers Customer Care

Best regards,