1 reviews | Active since Jul 2011
Took an hour to deliver and does not answer phone calls
<p>Ordered and paid for food online at 19:16 on 11 Nov 2016. Asked that the food should be delivered by 19:45. Since I understand everything does not always run as smooth I was lenient on the expected delivery time, so at 20:00 I tried to call the branch 3 times to enquire about my order... no answer at all. Eventually at 20:15 I got my order. The food was cold and it could not be reheated since it contained lettuce etc.<br /><br />Since Steers and Debonairs are working together in this delivery effort... the Hot or Not rule must be app**** by Steers as well. "When it is red your food is hot, when it is not your food is FREE"</p>
Thank you very much for taking the time to report your experience with our Wonder Park branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Steers
Customer Care: ***
Thank you very much for taking the time to report your experience with our Wonder Park branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Steers
Customer Care: ***
Got a call from Thabo (Hope my spelling is correct). He offered me discount on my next order. As soon as this discount realises I might even award more stars depending on future service etc.
Got a call from Thabo (Hope my spelling is correct). He offered me discount on my next order. As soon as this discount realises I might even award more stars depending on future service etc.