To order or not to order

<p>Called Steers The Reds in Centurion to make an order which we would go through and collect because we were in a hurry.</p> <p> </p> <p>The lady (Katlego) first didn't know if this is allowed and spent some time asking someone else if this is doable. Thereafter she returned and asked what our order is, then mid-sentence, she starts speaking to someone else and having a full conversation with them while we're on the line. At some point we ask if she wants to take the order or not, she then says yes she does and proceeds to keep quiet as if focused on something or someone else. When asked if she's paying attention, there's a long pause, followed by "yes".</p> <p>Honestly, were it not for the fact that we were starving and this Steers is nearby, we would've cancelled the order and called the Nandos or something. </p> <p> </p> <p>Surely if someone is given the responsibility of answering the phone, they are competent and able to do the job. Even if they are new and learning how to do, basic courtesy and manners like not speaking to other random people in the store whilst on the phone with a customer should at least be taught?</p> <p> </p> <p>Very very disappointed and annoyed.</p>