Time Wasting, Dry Food Producing, Understaffed Steers At Mall Of The South

This was honestly such a terrible experience and such a disappointment for the establishment. I ordered food for collection at 16:09 2018/12/05 and stated that it needs to be ready ASAP. When I arrived at Mall Of The South Steers There was literally two (2) staff members - one working the teller and at the same time having to turn around to flip the patties and make the burgers and the other busy with the Hamburger buns. Literally two employees trying to manage a lot of customers. I ordered something at 16:09 only to pay for the order at 17:45 - I stood there waiting and I can gladly provide my receipt and online order information because this was ridiculous standing in a line for nearly 2 hours to get food that was already ordered. And that’s not all. When receiving the order it was wrong and a small and large packet of chips was received when I order two large packets then that further delayed the order and I waited longer because they had to rectify it. This is honestly disgusting as there is barely staff and the service is poor. I have no clue how to go about this as steers prides themselves In customer service, waiting 2 hours for food ordered online is definitely not customer service - this is an outrage. Not impressed. Then I got home only to find that they provide 2 sachets of spices (for 4 burgers and 2 large chips) and not a single packet of BBQ sauce with literally 2 napkins. The burgers were dry with sauce only covering one slice of pickle. This is honestly such a disappointment having to wait 2 hours for dry hard hamburger buns with little to no sauce on the patties and a over fried chicken patty because one person had to make sure they serve the customer and cook food. This is beyond words. No manager, no extra staff and only 2 staff members trying to run an entire steers. I don’t recommend steers as they don’t have enough staff, mix up orders, online orders mean nothing and their food quality is dry and not worth the money you pay. Please provide feedback and Steers let me know what you will do on this matter - I have the receipts and online ordering if you want proof but I am honestly so dissatisfied and disappointed.