1 reviews | Active since May 2017

26 Feb 2018, 13:27

Time for a change

It has been numerous times where I ordered from steer three rivers and every time I'm disappointed. Every time I order online it take an 1h and 45m for my delivery to show up down the road less than 2km from them. And when I order from them directly they take my slip and loose it then deny the fact I paid for my food. Most of the time I get my food it is either cold or under cooked. I'm beyond disappointed with the quality of this fast good resterant. I believe that the staff needs new management and better training.

0
Replies (2)
Steers
Steers's reply05 Mar 2018, 10:26
Official

Thank you very much for taking the time to report your experience with our Vereeniging branch. A member from our Customer Care team has been informed of your complaint and will be escalating this matter to the store manager and the area manager to ensure a fast resolution to the issue at hand. A representative from our Customer Care team and the store in question will be in touch with you directly to resolve this matter swiftly.


If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.


Kind Regards,


The Steers Team
Customer Care Line: ***

Best regards,

Steers
Steers's reply05 Mar 2018, 10:44
Official

Thank you very much for taking the time to report your experience with our Vereeniging branch. A member from our Customer Care team has been informed of your complaint and will be escalating this matter to the store manager and the area manager to ensure a fast resolution to the issue at hand. A representative from our Customer Care team and the store in question will be in touch with you directly to resolve this matter swiftly.


If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.


Kind Regards,


The Steers Team
Customer Care Line: ***

Best regards,