SK
SHEREE K
1 reviews | Active since Mar 2014
30 Apr 2015, 11:32
This is not customer service
On Sunday the 26th of April, we went in to get egg buns which I think is not such a difficult meal to serve but it seems as if Steers is making something so spectacular when you order this meal. Judy who helped us was *********** and rude and so was the manager. When asked to check up on our food, she went to the back and we never saw her again. Our food was cold and disgusting. This one branch will let all other branches suffer for their attitude and service which is so pathetic.
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Steers's replyOfficial
04 May 2015, 07:42Hello shereemk,
Thank you very much for taking the time to report your experience with our Festival Mall branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Steers Customer Care
Thank you very much for taking the time to report your experience with our Festival Mall branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Steers Customer Care
Steers's reply04 May 2015, 07:42
Official
Hello shereemk,
Thank you very much for taking the time to report your experience with our Festival Mall branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Steers Customer Care
Thank you very much for taking the time to report your experience with our Festival Mall branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Steers Customer Care