kS
kryshka S

1 reviews | Active since Oct 2016

17 Oct 2016, 11:47

THEIVES - STEERS - UMHLANGA TOTAL

<p>I placed an online order for delivery for my parents who are old and weak on the 01.10.2016</p> <p>Payment was made online via credit card to the value of R79.90. </p> <p> </p> <p>My order was never delivered, I received no refund and I emailed the customer care on the 5th Oct and no response to date. </p> <p> </p> <p>I am willing to allow Steers the opportunity to redeem themselves before I report to the The National Consumer Commission for non compliance in terms of the CPA. </p> <p> </p> <p> I want my money back or I will </p>

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Replies (2)
Steers
Steers's reply19 Oct 2016, 08:04
Official

Thank you very much for taking the time to report your experience with our UMHLANGA branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.

Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.

Kind Regards,

Steers Customer Care

kS
kryshka S's update24 Nov 2016, 14:59
Reviewer Update

Still no email or sms or calls and no money. Steers total Umhlanga are theives... staff think they are rocket scientists when they are just servants!!! rogues!!!