the worst service we have everrrrr received

this was the worst expirience Me and my other 3 Pregnant friends have ever had with a franchise .me and my pregnancy club were at steers yesterday around 2:15pm and decided to buy some ice-creams because it was hot . it was 4 ice creams for about R70.00 after waiting for these ice creams we went to taste them and they tasted really sour ,like sour cream though some of them were dressed with oreo and syrup the taste was sour .so we went back to the store and adviced that the icecreams where tasting off .the manager was in denial and was in a disagreement with one of us telling us that we were the 1st people to complain about it since the opening of business, so we were surrounded by other customers and granted them the opptunity to taste these ice creams and they were in full agreement ,the manager was very cold seemed uninterested and unbothered to an extent that she did not take ownership and apologise but was going on and on about how they received the fluid as is .no compensation was offered instead she deligated the stuff member who prepared the ice creams to look for our slip and give us the money we were charge back . me n other 3pregnant women suffered and are still suffering dia****a and vomitting due to this and this put our babies lives at risk and we want this seriously adressed and looked into as there was footage of the occurance at the store .