The worst place to order online

I am so frustrated and honestly disappointed in the service I got over the phone after I placed my order the phone when I called to find out what is the progress of my order is, which I had ordered at 18:54 and called at 19:35 because on the app the progress of my order had not moved from preparing and no matter how busy the shop is it really doesn't take that long to prepare two simple burgers one of them being a SNACK burger. The gentleman I spoke too was utterly rude. He was quick to give an answer that my order is on its was before he asked for my order or my name. He did not give me the time or day to speak to him when I asked him to check using my order number or name he made fun of me and asked me to speak Zulu. After giving him my name he made fun of me calling me "celebrity Sibiya".

I always in counter some kind of problems when it comes to this specific steers and I am not one to complain but this time I'm at my wit's end. This bring to to the conclusion that maybe even the owner of this branch does not care about his ratings and allows such behaviour to continue. I wish I hadn't ordered from his store because Wow what a waste of my money