The worst delivery service ever !

Reference: # 647840 Steers Grosvenor Crossing , Order placed on at 12;31, still after 1 and a half hours I did not receive my food ordered after they confirmed and accepted my order . I called the call center and was told that my order is on its way , 30 minutes there after I have not received my food . Im expected to pay for my food when it arrives cold and very LATE . this is the worst experience I have ever received from a restaurant . Not impressed at all.