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1 reviews | Active since May 2016

03 May 2016, 10:44

The worse ever service and food from Steers

On Friday 29 April was travelling via Greyhound so it stopped at Ermelo Total garage with a Steers I decide to buy myself a Rave burg combo as there was no line I though it would be easier and quicker and if made it a point mention it to the lady that I was on the bus . I order a Rave burger combo and paid and wet to the loo. upon my return my order was no ready. I ask the lady who I bought from and she said it wasn't ready and quickly attended the white lady behind me. 15 minutes later I ask again for my order nothing they said why people who ordered later got their orders and left. 30 minute later after I screamed my lungs out cause the bus was leaving she finally gave me one of those paper bags. I rushed out as I was already late. When I got to the bus and open my order I found a stale bun with a patty that had something like bbq sauce on it not even a piece of lattice of tomato to say thank you for spending your lousy 50 bucks with us I was livid but i couldn't do anything about it as i was on my way. I will never again put myself in that store. That king of service deserve a spot in the Guinness World Records book of record 2016. The consumer ombudsman needs to hear about how people get ********** with such services.

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Replies (1)
Steers
Steers's reply17 May 2016, 11:43
Official

Thank you very much for taking the time to report your experience with our Ermelo Total N2 branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.

Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.

Kind Regards,

Steers Customer Care