The bad service never stops

<p>on the 9th of December 2016, i oreded at Steers Menlopark(Charles street) and received my confrimation sms at 12h30. i waited an hour before hearing anything. I then called Steers and enquired they said they would call back. waited for over 15 minutes, when i called agin they apologies and said the driver would arrive soon. sure he did arrive but somethings were missing which i had to recall again and request my money's worth. all i kept getting were apologies. so dissapointed....... >>> fast forward to the 14th of December i order the Grilled chicken combo. I waited for 15 minutes on the drive thru before i was told that my order will take sometime as they are still busy with it, i went to the parking and my food was brought to me. when it came, the combo is missing the soft drink (same as my previous order) i let the lady know and she apologised and says she will fetch it. the manager comes and tells me that its not part of the combo. apparently i was supposed to be specific when ordering even though its the same price. i had to be the one making sure that the staff knows which one i want, arent they the ones who were suppose to tell me thw difference since i dont work at Steers, why the Giant Billboard, its false advertising. Steers has officially lost me as a customer and i will make sure i let everyone know how pathetic the service is.</p>