Terrible Service received

What appalling service I received at the Steers in Grosvenor Crossing yesterday afternoon. I very disappointed as I usually receive fairly great service at Steers. During my lunch break I went to buy myself a Wacky Wednesday at the store. I’m not sure if its because of my appearance or dress code etc. I was not serviced according to standard I know. Upon ordering I was not asked my preference of burger (Beef, chicken or Veg), judging with what I got, the assumption was beef. I then asked if I can get a cheese slice with my order I was told it’s too late the order has went through and I cannot have cheese with my meal. According to my knowledge meals can be voided and re- ordered if customers missed something. I was also not asked if I would like chips or drinks with my meal. The cashier was also not following protocols (covid -19) as she had not mask on. I did not want to cause a scene as there were other customers and it’s lunch hour. I’m really upset and annoyed with the service and attitude that I endured today. I wish to know if this matter will be dealt with, if not which other avenues should I use to complain.

The Cashier who assisted me is Dorothy Khumalo.

Your prompt response will be highly appreciated.

Tsholofelo Mokgoka ***