TERRIBLE SERVICE FROM STEERS DEL JUDOR WITBANK

STEERS ENGEN DEL JUDOR WITBANK

ANGELA GAMONGA - SUPERVISOR DARLING NDWEMBE - DRIVER

TERRIBLE SERVICE,PATHETIC CUSTOMER CARE AND HORRIBLE FOOD.

Complaint against this steers branch on their terrible service... I placed an order at 12.30 during lunchtime and only received correct order at 14.37. 1.I placed an order for two meals a burger and quarter chicken,on delivery the chicken was not included,so i wrote on the slip that the order was not complete and i am not going to pay a delivery fee twice.

The driver left with the agreement that he will return with my change and the meal that was not initially included.

2.A different driver comes back with out the change and wrong meal for the second time where the burger was burnt and no chips included,i sent him back to the branch to correct this.

3.I spoke to the branch manager over the phone laying a second complaint and telling her i will not pay for the meal as i am unsatisfied.

4.The initial driver comes back with an attitude saying this is not his fault and refusing to give me the meal or his name.

5.I called the branch manager explaining my anger at this point,that is the only time they gave their names.

I am a regular steers customer working in the very same street as this steers branch,why are staff not trained to take orders correctly?Why was my initial compliant not given priority?Why are officials not told how to deal with customers in a respectable manner.Why is food not been prepared accordingly?

This has caused me extreme inconvenience,and unnecessary conflict.I Will not be visiting this branch again and this has reflected a bad image on steers as a brand.

STEERS PLEASE CORRECT THE SERVICE IN THIS BRANCH FROM MANAGEMENT DOWN TO DRIVERS.

Extremely Unsatisfied Customer