aF
anouk F
1 reviews | Active since Oct 2014
05 Mar 2016, 22:42
terrible service
On 5 march I went to the steers promenade I ordered my food order # 401 @ 8:16 and only got my food @ 8:55. I'm not too bothered that it took long but wot reali annoyed me was that the cashier ddnt once make eye contact with me, never greeted wen it was my turn he was starring in hungry lion across the hall, I had to remind him how much change I needed to get!!!! Spoke to the manager abt it and gosh got nowhere, he rather told me he also has a problem with Dillon, now I don't wanna get involved in in-house politics if Dillon hates his job can sum1 relieve him! Coz that's a terrible no care attitude to have for front-line staff, hope to get some response.
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Steers's replyOfficial
07 Mar 2016, 10:33Hello anoukus,
Thank you very much for taking the time to report your experience with our Promenade branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Steers Customer Care
Thank you very much for taking the time to report your experience with our Promenade branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Steers Customer Care
Steers's reply07 Mar 2016, 10:33
Official
Hello anoukus,
Thank you very much for taking the time to report your experience with our Promenade branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Steers Customer Care
Thank you very much for taking the time to report your experience with our Promenade branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Steers Customer Care