TE
Tiaan E

1 reviews | Active since Sept 2012

29 Jan 2016, 21:18

Terrible service

There were no queue , then i decided that i would rather go inside than wait in the drive through. I ordered after standing at the counter without help for 2-3mins. I then proceeded to wait for 30mins t get my food. 15 cars went through the drive through in 30mins. Also when i got home i had no chips for the one combo meal

0
Replies (2)
Steers
Steers's reply30 Jan 2016, 16:49
Official
Hello Monster88,

Thank you very much for taking the time to report your experience with our Reds mall branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.

Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.

Kind Regards,
Steers Customer Care
Steers
Steers's reply30 Jan 2016, 16:49
Official
Hello Monster88,

Thank you very much for taking the time to report your experience with our Reds mall branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.

Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.

Kind Regards,
Steers Customer Care