DT
Dineo T

1 reviews | Active since May 2015

04 May 2015, 15:22

Terrible Service

Firstly, the stuff was not attentive in terms of the order being made. Several mistakes were made with the order.<br> The cashier said it would take 5minutes for the order to come out but 15 minutes later, I had still not received my order without any feedback as to why there is a hold up, especially since the restaurant was not full or busy.<br> <br> Upon delivery of my order, the waitress brought a 500 ml of coldrink and told me that I am going to have to pay extra because they are out of can coldrinks. I failed to see how this was something I had to pay for since they could not keep track of their stock.<br> <br> And when I addressed this matter, asking for an explanation, the waitress just said that she does not have time to be repeating herself repeatedly and just walked off.<br> <br> I was sitting in the store but no cutlery, serviettes or condiments were supp**** and I had to repeatedly get up to get the things I needed.<br> <br> I just felt like the service was terrible and the attitude was offensive. I did not even enjoy the meal.<br> <br> Next time I will definitely think twice before choosing Steers as my go-to takeaway restaurant.

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Replies (1)
Steers
Steers's reply06 May 2015, 09:59
Official
Hello MsBontle,

Thank you very much for taking the time to report your experience with our Gateway branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.

Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.

Kind Regards,
Steers Customer Care