Terrible service
<p>I ordered takeaways for delivery on Friday night the 10th of June. When the driver 'arrived' he called me because he could not find my location. I then explained to him where to go and he confirmed that he knew where he was going. He still did not arrive. I called him back and had the same conversation all over again without any success. This went on for 15 minutes with me calling him to find out where he was and explaining step by step where he needed to go. Eventually he arrived and rang my bell and I let him in. Once he got inside, he then disappeared for another few minutes trying to find my flat even though it's an easy enough number and on the ground floor. I called him yet again and explained that to him but still had to wait another few minutes for him to find me even though the building is not very big. When he finally arrived with my food, the bag was soggy and the food was cold. It was a complete and utter waste of money and a very disappointing situation. I will think twice before I order from Steers again.</p>
Thank you very much for taking the time to report your experience with our Norwood branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Steers Customer Care
Thank you very much for taking the time to report your experience with our Norwood branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Steers Customer Care
Thank you Steers for getting back to me soon after my complaint and righting the wrong. The issue was handled very professionally and ensured to keep the customer happy. Well done
Thank you Steers for getting back to me soon after my complaint and righting the wrong. The issue was handled very professionally and ensured to keep the customer happy. Well done