1 reviews | Active since Apr 2015
Terrible Hygiene and Terrible Serivce
I ordered a burger and waited for a very long time. While I waited I witnessed the staff chatting and laughing (looking very unproductive) and a staff member who is part of handling food was eating greasy, grilled chicken with her hands in the back, she proceeded to lick her fingers. It was very off putting and unhygienic. I decided i didn't have the energy to complain so I left it, until this happened the next time I went there: I ordered two burgers and asked for pickles on them. When we got home we saw that there were no pickles on the burgers but, they still charged us for extra pickles on the bill. I was unable to finish my burger because the patty was so raw on the inside. The food is not worth the price nor the terrible service. I also do not feel comfortable with such an unprofessional staff handling my food.
Thank you very much for taking the time to report your experience with our Stellenbosch branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Steers Customer Care
Thank you very much for taking the time to report your experience with our Stellenbosch branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Steers Customer Care
