Terrible food tertible staff

Steers Elspark, the staff have no sense of urgency,playing their music loud and making jokes amongst themselves a week ago I order 3burgers for my kids and I had to wait 45 min before I got my order. This was my 2nd time not happy with them and last night I ordered online and when I arrived there 30min later ,only then did they start making them and I had to wait much longer and the staff dont care they just have an attitude . No names but it was 1 guy and 2ladies. Pathetic . And to make it worse I got home the fries were burned. I am disgusted