1 reviews | Active since Apr 2015
Terrible food quality
My boyfriend and I visited the Steers at Eastgate last night before we attended our movie. My boyfriend ordered a King Steer burger and I ordered a 1/4 chicken and chips. <br> Upon receiving our food, I cut into my 1/4 chicken to discover that it was pink inside. My boyfriend immediately took the plate from me and presented it to the lady at the front desk. A short while later the manager approached me to apologize and to offer me a free beverage. I proceeded to ask for only a glass of water. <br> 10 minutes later the manager returned with my plate of food. I cut into the chicken again a short while after the manager left our setting and for the second time now, it was pink.<br> For the SECOND time now, my boyfriend presented the front desk with my plate of pink chicken. <br> Another 10 minutes later, my plate was brought back to me by one of the staff members. I discovered a short while later that, no - the chicken wasn't pink this time but, half the 1/4 chicken was missing. The piece of the chicken that was pink was merely 'cut out' and covered with more lemon and herb basting sauce.<br> <br> I am not interested in visiting a Steers - ever again. I paid for quality and I definitely didn't receive it.
Thank you very much for taking the time to report your experience with our Eastgate Mall branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Steers Customer Care
Thank you very much for taking the time to report your experience with our Eastgate Mall branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Steers Customer Care
