Taking customer's money, and short delivering products = theft!!!

Item: Steers
Rating: 1
Author: Dominique N

Bought and paid for King Steer Combo (Mr Delivery) - LARGE chips and "440ml buddy". I get a SMALL and cold, old portion of chips. Nice... oh and one sachet of BBQ sauce. One, for what was supposed to be a LARGE chips. You leave your paying customers in the lurch - shame on you. 2nd time I have disgusting service from you, Steers. You've lost a client, permanently! Will also tell all / share on social media to warn other potential clients!!!! In this economy you need to pull up your socks, train your staff to be competent packers, it's not rocket science! Or maybe the Mr D driver ate all my fries???? :-( I'm still hungry but out of pocket....

Helpful (0)

Replies (2)

Dominique N's updateReviewer Update

13 Mar 2018, 13:16

Where has your previous response disappeared to, Steers? CASE 386093 has been "resolved" according to my latest sms. I got a call on Sat from some poor (barely comprehensible) man asking me what my problem was with my cooldrink, since Coca Cola no longer manufactures 440ml - that being the case, I complained about the CHIPS portion you charged me for. I ordered large CHIPS and got a SMALL. Your service is truly pathetic. This is why I no longer support your business. Obviously I'm not the only one, judging by the complaints I read here.... and by the poor handling of these complaints. I wonder who just decided that my query was resolved. Do your jobs properly, keep your paying clients, simple. Just lazy, don;t care attitude from you. Shame

Dominique N's update13 Mar 2018, 13:16

Reviewer Update

Steers's replyOfficial

14 Mar 2018, 12:33

We totally understand your frustrations and we will be taking this matter to heart, so we can resolve it swiftly. A member from our Customer Care team has been informed of your complaint and will be escalating this matter to the store manager and the area manager to ensure a fast resolution to the issue at hand. A representative from our Customer Care team and the store in question will be in touch with you directly to resolve this matter swiftly.

If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,

The Steers Team
Customer Care Line: ***

Steers's reply14 Mar 2018, 12:33

Official

If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,

The Steers Team
Customer Care Line: ***