JS
Jonathan S

1 reviews | Active since Jul 2012

07 Nov 2016, 16:54

Still no response after 2 formal complaints

<p>As if the service from Steers couldnt get any worse. I submit 2 formal complaints and still have not received a response from Steers. I am not at a point where I demand a refund for my orders or else I will flood social media with the images of messy food and ****** and raw chicken. Contact me formally via email because i am not always available to take phone calls.</p> <p> </p> <p>Regards</p>

0
Replies (3)
Steers
Steers's reply12 Nov 2016, 14:24
Official

Thank you very much for taking the time to report your experience with our Dainfern branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store be in contact with you directly to ensure that the matter is resolved to your satisfaction.

Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.

Kind Regards,

Steers

Customer Care: ***

JS
Jonathan S's update14 Nov 2016, 18:40
Reviewer Update

Nobody has contacted me to sort this out! I expect an email to ********** to sort this out! I cannot take phone calls. this service is terrible!

JS
Jonathan S's update29 Nov 2016, 12:57
Reviewer Update

Nobody has contacted me yet! I am still waiting. The service just keeps getting worse and worse. Your complaints management is shocking!