Stereotyping is not pretty

Dear Manager,

I’m writing to raise a formal complaint regarding the unacceptable service I received from your branch, Steers Trade Route Mall. I placed an order which was accepted and paid for. Tracking was activated, and I was told my food was on the way — I waited for approximately an hour after I was informed my food was on the way, then contacted you after more then an hour, and was transferred from pillar to post. It was only until I called , I was surprisingly informed (after speaking to 9 different consultants) that the "driver" doesn’t deliver to Eldorado Park after 4 PM due to safety concerns so he refused to deliver my order without notifying me or telling his team leader to let me know.

I was not contacted. I did not cancel my order. My order was not cancelled until I initiated contact. I requested a call from the manager — and still received none. My money was refunded without my cancelling my order, or agreeing/approving the cancellation , it was done with no consent from me, which contradicts Steers' own stated policies.

This is a violation of the Consumer Protection Act, and even more disappointing is the stereotyping of Eldorado Park residents. Violence is everywhere — our orders are peaceful, our money is valid, and we deserve equal service and dignity.