HM
Hlengiwe M

1 reviews | Active since Mar 2017

29 Mar 2017, 12:00

Steers- worst food EVER

<p>I ordered a "Combo B Cheese Cmb" (as shown on the slip) on Wednesday 29th March 2017 from the Braamfontein branch. they said my order would take about 45 minutes, but it took less than that time- probably 20 minutes. When my food was delivered, the food was freezing cold, my chips were so hard. I had a colleague have one and she was disgusted. the packet wasnt even full (the small chips that they give you). Describing the chips, its as if they were made on Monday and left out to be served to the next deserving customer. not one good chip in the packet. you literally need a hammer. these werent crispy or semi-burnt, but old and hard.</p> <p> </p> <p>im so disgusted!!!! now i know why i actually dont buy from then, and today after months of not buying from Steers, now i know why. they take no pride in the presentation of their food. the reason why i stopped buying from them is that their bugers are prepared with a lets throw the burger together and send it out"attitude. tomato on top of the bun, patty out the buger. just messy!</p>

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Replies (1)
Steers
Steers's reply29 Mar 2017, 14:12
Official

Thank you very much for taking the time to report your experience with our Braamfontein branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.

Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.

Kind Regards,

The Steers Team