Steers where is my money?

More than a week ago I made an online order for delivery, from Steers and paid for it online also. The order never arrived nor did I receive any explanation as to the lack of delivery until I enquired from my side. Only then did I find out that the, and I quote, "driver did not answer his phone".

Despite numerous request on Facebook for a refund I have only had various promises of it being forwarded to, and I quote again, "our team". It appears your team are either not online or maybe missing in action.

The latest message is, just the same as every other message so far, verbatim, "Hi Awie, we apologise for the delay and have urged our team to get back to you."

This is really not very good service.