1 reviews | Active since Oct 2016

02 Oct 2016, 19:51

Steers Welgemoed unsatisfactory

<p>I ordered a Steers burger and a Double get real burger combo. The guy behind the counter placed the wrong order and I got a get real combo instead. I left the issue as I had waited and his mistake was an inconvenience that could have been prevented if he had actually listened to my order. I get home and find a tiny patty on the bun, totally disgusted! Steers menu boards are deceiving, correct..but the patty I got wasn't even a 50g uncooked, all I was eating was a blob of mayo on a roll with a slice of cheese. I called for the manager And got told he is at home, it's 19:30 on a Sunday, this is a busy time. </p> <p> </p> <p> </p>

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Replies (1)
Steers
Steers's reply03 Oct 2016, 16:12
Official

Thank you very much for taking the time to report your experience with our Welgemoed branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.

Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.

Kind Regards,

Steers

Customer Care

Best regards,