Steers Website A ****

On 18 December 2022 I attempted to order three burgers and a drink from their website but the site would not let me through to the payments section. After trying two more times I gave up. Only to find the next morning that money was deducted from my account. I went to the store and found their then manager Needmore who referred me to the company that deals with their online orders. I engaged in a long email thread with Michael Freese from Yumbi who ended up referring me back to the store to tell me that the store has my money. I then contacted Steers Customer services and after having spoken to multiple customer care agents, I asked to speak to their manager Rouget Orsbourne. He promised to help resolve this until he stopped taking my calls. The store called, I spoke to Julia and Fortunate but to date have not received help. I have provided the store with bank statements and have answered every question they had. I have even spent more than the value I ordered initially. I am so disappointed