Steers very bad customer service

Bought 5 wacky's online and paid also online. Went to pick up at Kuils River but was told that they did not get my order. I showed the manager my order and my payment. She just shook her head. I received and email from steers when i checked my phone, the made a reversal because there was a contact issue between the store and order system. Nevertheless they said the reversal will take 5 days so i had to pay again for my meal. This is extremely unfair and very unprofessional from Steers. If i can process an immediate payment to someone, why cant they. This was on the 4th, still waiting for my money.