SJ
Simnikiwe J

1 reviews | Active since Aug 2017

25 Apr 2019, 15:29

Steers Ventersburg rotten food and service

I visited steers in Ventersburg on my way to jhb , hungry like nobody's business, ordered 2 Mjojo meals and starting with the POOREST CUSTOMER SERVICE in the world so because I'm hungry n still have a long way i overlook it , but one thing i will never overlook is a waste of my money , ROTTEN potato chips and when i complained all they could say was IT'S THE TYPE OF POTATOES WE HAVE , and they took the whole order and gave me my money back , a waste of my time and swiping does not come free, no apology , no other option was made , it's either i took the rotten potatoes or nothing , I'm so disappointed...

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Replies (1)
Steers
Steers's reply14 May 2019, 10:00
Official
Hi Simnikiwe
 
We totally understand your frustrations and we will be taking this matter to heart, so we can resolve it swiftly. A member from our Customer Care team has been informed of your complaint and will be escalating this matter to the store manager and the area manager to ensure a fast resolution to the issue at hand.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly. 

Kind Regards, 

The Steers Team 
Customer Care Line: ***