1 reviews | Active since May 2018
Steers Upington CBD will phone you more than your mother phones you, and you will reach menopause by the time your food arrives
Picture this: I am at work, REALLY busy in meetings etc. Skipped breakfast, forgot my lunch. REALLY DAMN HUNGRY... at 15:00 I wanted to order a pizza, but scared that it might take too long, I phone steers for a burger. I asked how long I can expect to wait for my order, and the lady kindly answers 15-18 minutes. SOLD! (I work 2.2 km away from Steers in a very light traffic area) Here's the thing, after my conversation with her at 15:06 I got phoned 4 times to confirm my order and address, and my order took more that 60 minutes to arrive. On a Saturday its probably cool to ask me to confirm my Prince Burger Combo with a Lemon Twist 4 times, BUT it is kind of very unprofessional to do this while I am in a meeting. During a tight schedule day it was a horrible experience to be phoned multiple times and receive a really late order at 16:10!!!! Please get your ducks in a row or you patties on the grill or whatever.
We totally understand your frustrations and we will be taking this matter to heart, so we can resolve it swiftly. A member of our Customer Care team has been informed of your complaint and will be escalating this matter to the restaurant manager and the area manager to ensure a fast resolution to the issue at hand. A representative from our Customer Care team and the restaurant in question will be in touch with you directly to resolve this matter swiftly.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Steers Team
Customer Care Line: ***
We totally understand your frustrations and we will be taking this matter to heart, so we can resolve it swiftly. A member of our Customer Care team has been informed of your complaint and will be escalating this matter to the restaurant manager and the area manager to ensure a fast resolution to the issue at hand. A representative from our Customer Care team and the restaurant in question will be in touch with you directly to resolve this matter swiftly.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Steers Team
Customer Care Line: ***
