Steers Umhlanga Total Garage

Worst service received. This is the Steers franchise in Umhlanga Total Garage. First my friend and I tries placing an order at the till to which the training manager said she will get it done on the self service option, so we naturally agreed. The first thing that I questioned was why my order costing the same as my friends order as she added a few items to her meal, the training manager says no looks there is a discount. The manager tried about 5 times to place the order and then says no it's fine place it here and pay then I will get it corrected at the back, so we did as instructed. A few mins later the manager comes back and tells us that the meal we wanted was not selected so now we need to redo the order and pay any differences. At this point I was becoming irate as we were on our lunch break and this is no fault of ours but the system at Steers, if the manager just allowed us to order at the till point non of this would of been happening. The manager refuses to correct the meal and Steers as the business that made the error cover the difference, so we just accepted and waited for our meals. This is when things got even worst, whilst eating my burger I find plastic in my mouth, yes PLASTIC! Now I know if I go back to the manager being irate, it may look like this was done on purpose by myself so, I calmly walled over l, I asked her to please check the camera footage to see that this was in the burger that was served to me n there was no funny business on my end. The manger takes the plastic from me n doesn't come back, I then go back to her and ask her for feedback n she says I checked in the back and we don't use plastic. Cameras are there for a reason and finding plastic in my food after receiving such a pathetic service was the last straw. For management to give a don't care attitude is definitely concerning especially not taking any accountability. I hope that Steers reads thus review and have it investigated as I am appalled as a consumer.