Steers Three Rivers, Horrible service!

We were in the mood for Steer's mouthwatering burgers that we have come to know over the years. We ordered on Tuesday using the online app. The application took our payment but then the order did not go through to the store. We then phoned the store who said that it is because it is too late (7 pm), they aren't accepting orders. They assured me that the money will be refunded. I am still waiting for the money two days later.

So the next day ( 06 January 2021), we decided that we will rather place our order early and phone the store to order, to mitigate any online issues.

We waited for about an hour and a half and our order was still not delivered. We phoned to ask where our order was. The manager assured us that the driver already left with our order. We waited for another 30mins and still, we did not receive our order. We phoned again. We waited for another 20mins and the order finally arrived, Ice cold. The staff were horrible and did not apologise once.

It is unacceptabel to wait two hors+ for cold food. I still need a refund on the original purchase.

Come on Steers, your service is getting worse by the day.