Steers Thorntree, Poor customer service

Placed an online order at Steers thorn tree for delivery which was paid for and confirmed at 18:18.

I got a call at 18:40 from *** asking me to confirm my address. Which I did.

I got another call at 19:51 telling me they only have 3 ribsters and therefore asked if I would be okay if my one ribster would be replaced by beef, I was okay with that and we agreed that it is fine.

At 19:17 I got a third phone call and I was told that no deliveries for online orders placed after 18:00

If this this was the case, I would have been told immediately when they called to confirm my address. The lady showed no remorse or any apologetic response from her. I asked what is the way forward she said I must come to the store to get my money I can’t even get an online refund.

I had an operation performed on my leg this morning so it is obviously impossible and inconsiderate for her to expect me to come there now. She said I can always come tomorrow to collect my order. Another unnecessary driving expenses for me to get there.

Kind see to it that this matter is attended to and I can get back my money without having to spend more of my money and time. I am highly disappointed at their customer services.

Clearly they decided later on that they won’t deliver because they called twice asking for my address and then asking to make changes in the order which tells you that the decision not to deliver was made later on and I was informed of it an hour later.