MC
Miquel C

1 reviews | Active since May 2017

31 May 2017, 14:42

Steers terrible Service Delivery

<p>I am fed up with the continued lack of service delivery from the fast foods in and around Queensburgh Durban. They continously mix up the orders, deliver the wrong product or completely forget an item from the order. This round I ordered a milkshake for myself and a coke zero for my wife with our meals, I was contacted and told that they do not deliver milkshakes, although disappointed I opted for a cool drink as well in the milk shakes place. Once delivered we discovered that I was charged R28 for a milkshake and got a cooldrink, apparantly they are same price? And my wife got a fanta orange, I suppose it tastes the same as coke zero? Why do we have to endure these simple yet frustrating issues, surely I should get what I pay for! Every order feels like I'm ordering a lucky packet, can't wait to see what I get next.</p>

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Replies (1)
Steers
Steers's reply01 Jun 2017, 16:43
Official

Thank you very much for taking the time to report your experience with our Queensburgh branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.

Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.

Kind Regards,

The Steers Team.