LVdB
Lize Van den Berg

1 reviews | Active since May 2018

05 May 2018, 12:28

Steers - terrible service

I called Steers Preller Plein l, Bloemfontein to place an order on Saturday 5 May 2018, 11:25 which I was on my way to collect .

I specified that I want two beef King Steer burgers. As I arrived in the store, after already waiting a long time to find parking, my order was not ready yet. After struggling with the card machine, and waiting at least 10 minutes at the store for my order, drove back to my office and opened the bag, I received 2 chicken King Steer Burgers.

Steers is not the cheapest option when it comes to takeaways. R175.80 later. I drove further because I specifically wanted a beef King Steer burger, which I always order.

I really did not want a chicken burger, but still decided to eat it. Halfway through, my tasteless chicken patty, I saw that it was raw inside.

I feel nauseous as I am sitting here, still at my office writing this review.

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Replies (1)
Steers
Steers's reply05 May 2018, 13:06
Official

We totally understand your frustrations and we will be taking this matter to heart, so we can resolve it swiftly. A member of our Customer Care team has been informed of your complaint and will be escalating this matter to the restaurant manager and the area manager to ensure a fast resolution to the issue at hand. A representative from our Customer Care team and the restaurant in question will be in touch with you directly to resolve this matter swiftly.

If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.

Kind Regards,

The Steers Team

Customer Care Line: ***