Steers Strand Manager Monster

<p>On Saturday 19 Nov 2016 we visited Strand Pavilion Steers in South Africa, Cape Town: 4 adults and 2 children. My wife ordered and paid cash for 6 small ice creams. We recieved 3 and after quite some time waiting were told that the machine was now broken. When my wife asked for a refund the Manager, Stephan, arrived with an arrogant attitude and said she must produce the till slip. She never got one! He looked angrily at the desressed black female waitron and asked whether she had provided my wife with a till skip. She shook her head (a clear "No"). He turned and again requested my wife to produce a till slip!! Could he not figure out what the "No" meant!! I got up from my seat and told him to immediately return the money for the 3 missing ice creams. He refused and I asked to speak to the Manager. He pointed rudely at me and the door, mentioned that HE is the MANAGER, and commanded me (shouting in Afrikaans at the top of his voice) to leave "HIS shop". Shortly afterwards we all left, and I mean all - including two other groups of people (probably 12 in total) who were also ready to order. We all left and me for one will never return. Monster Manager Stephan, you need to find a different job because managing a small Steers outlet is not for you! I trust that the franchise owner gets to read this, because I would have liked to get such feedback if that were my Steers outlet. It's going to go bust, soon. Over the past decades we have had many positive Steers experiences elsewhere, so this was "new" to me.</p>