Steers stole money from me

@steers.sa The official Steers Page Guys, in the 7th of July 2020 I ordered a meal from The official Steers Page on the Steers app from Steers @ Carnival City, processed the payment and everything. After 2 hours of waiting for my food to arrive I decided to contact Steers Customer Care and asked them for a contact number for the steers @ Carnival but she ended up telling me that the store is still closed and that she will process a refund and I will receive the money in 5 to 7 days. MIND YOU ITS BEEN 22 DAYS.

I called again last week Wednesday and the agent I spoke to said the Manager at Steers Carnival City would contact me. HE NEVER DID. I called again today after being put on hold for a very long time and calling after I was told they’d call me back Regina (agent at customer care) told me that she left a message for the manager at Steers @ Carnival city because the phone isn’t going through and his phone goes straight to voice mail. He still hasn’t called me, I still haven’t gotten my refund, but this is the message they sent me.

I called again yesterday and today and I still have not received any communication from Steers.

@steers.sa at this point I don’t just want my refund. I want to be reimbursed for all the money I have spent trying to get you guys to get a move on with my case. It’s been a month now and no one from your team have bothered calling me, instead, I’m the one whose calling everyday, I’m being put on hold by the same people everyday. No response to my emails, you’re doing a good job of commenting on my posts but you’re doing nothing to sort this out. I’M TIRED!!!!

Tell me The official Steers Page, isn’t it a crime to ***** from a customer? I am very hurt by how a trusted brand like steers would handle such a simple matter so poorly. This issue still Has not been resolved. If you could put me into contact with someone who will fix this it would be highly appreciated.