Steers Sterland Mall Pretoria

Good day

On the 28th March 2019 between 18:00 and 19:30 I went to Steers in Sterland to buy a meal, original king steer combo, which costs R89. I bought a large milkshake for R28 which I requested to have while I wait for the meal.

Having indicated that I am going to sit in, my milkshake was only brought with the food in a takeaway later. I indicated that I requested a sit in. The waiter just said to the manager, who was at the till, she had forgotten. No apologies or explanation whatsoever. I was disturbed by this but I let it slide.

As she unpacked the meal, I requested for my milkshake to be kept in the freezer so I can eat food first and it doesn't melt. It would have been good to have it before the meal as requested. This is poor customer service and lack of consideration. Bad name for the brand.

As I start to eat, I noticed that the patties in the burger are very cold. I tried to eat but the whole burger was cold. Because I had already been treated badly, I could not take any further ill treatment. I approached the lady manager on duty, she was adamant that the burger was "warm" together with the waiter. This got me very angry, felt like a fool because both your useless staff members argued that the Burger was warm when it was not.

And besides, who are they to decide how I should have my food? I told them to keep the burger and I ate fries because they were the only thing warm. The manager insisted that the food is warm though when she felt it was cold. Yet again, no apology no remorse, no courtesy. Both were defensive, I was not even asked what solution can I be offered. As I said to them that I am not eating the cold burger, they just left me and went on to attend other people. I felt humiliated and ******.

This is the most damaging way of dealing with customers for Steers name. I spent R 89 for a burger I did not eat because it was terribly prepared. I demand a recourse and refund of my money to this and the two employees be disciplined.

Sibusiso **********